Customer Service Center
Find out about our African students customer service center
WHAT WE OFFER
Booking Appointments
Find out how we handle booking of appointments for Universities
Leads Management
Find out about our leads management for Universities
Students Conversion Center
Find out how we ensure conversion of student leads
How We Do It
We offer the following services and so much more
Direct Phone Calls
We make outbound direct phone calls to student leads which create stronger relationships with students, foster clear communication and allow your students to save time by getting the information they need
Regular Follow-ups
Follow ups are soo important as it makes students feel valued, reminds them of your brand, reveals your brand is reliable & ensures they know and remember your brands.
Monthly Reporting
We provide monthly reports reports to enable your marketing team make management decisions on source of leads, quality of leads, applications per month, payment per month and conversions per intake.
GDPR Compliant
We take all necessary precautions to keep your data safe. Wr are GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
Transfer Leads to Our Team
We have an experienced team that can provide students with all the financial and documentation guidance they need to submit their visa application. This is a crucial part for conversion and will significantly improve your visa approval rates.
Transfer to Your Team to Process
After conversion the leads can be handed to your own visa team to process.
Who We Are
At THE STUDENTS CHAT, we pride ourselves as being an extension of your marketing team mainly focused on converting leads from WEBSITE REGISTRATION to ENROLMENT.
We are the outsource contact centre provider you are looking for to manage student leads. Many universities have students who have registered on their websites and also many students who have offers that need a friendly nudge in a local language to guide students and provide conversion.
We are pioneer service providers in our field to manage student leads for students in Africa. Our team has people who speak various African languages to break language and cultural barriers which will increase conversion rates.
Student Lead Management is a GDPR compliant lead generation solution that seeks out and targets stale data, filling in any missing gaps in your student leads and providing your University with valuable, actionable information to boost conversion.
Our Marketing Stages
Our marketing process is well streamlined into stages which allow seamless conversion of leads. At any of these points our team will work to get them moving until enrolment.
Why Us
There are a number of reasons why using The Students Chat makes sense:
- We will increase conversion rates
- We will increase the customer experience for every student that comes across your brand
- We will improve your brand awareness locally as following up will the leads will provide constant reminders.
- We have a highly skilled, educated and culturally diverse workforce.
- While we have a diverse workforce, we identify strongly with African culture making it easy for your local customers to talk to our local staff.
- We will save the University on the huge cost of employing marketing staff to chase up leads
- We will chase up leads in a timely manner to ensure their questions are answered promptly
- There is nothing else in the market like this focused on African students.
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Our Packages
Conversion + Visa-guidance & Enrolment Support
We highly recommend our combo package
- Student Conversion Center
- African Customer Service
- Lead Management System
- Appointment Booking
- University Information Center
- Visa Guidance
- Enrolment Support
Conversion Only
Focus only on leads conversion
- Student Conversion Center
- African Customer Service Center
- Lead Management Service
- Appointment Booking
- University information Center
- Visa Guidance
- Enrolment Support
Contact Us
Let's get in touch